Annual engagements over
voice, messaging & video
by AI bots
Hours of call
Multi-channel clean APIs and no-code apps as building blocks to orchestrate personalized customer interactions, from anywhere
Hyper-personal customer service, wherever your customers are. Enterprise-ready, omnichannel & truly cloud platform.
Boost productivity & achieve cost efficiency at scale with advanced intelligent conversations.
Accelerate your market entry and adaptation
One-stop cloud shop for streamlined communication and enhanced business performance
Build customer trust and support ongoing business
Humanize engagement and craft connected customer conversations
Experience peace of mind as you safeguard your data
Licensed virtual telecom operator. PCI-DSS and ISO 27001:2013 compliant
Achieve business agility in a rapidly evolving environment
Reliable and flexible solutions for any business size across industries
Strengthen your brand: Foster Loyalty, Command Respect, and Drive Advocacy.
Ease of design and implementation at speed with high ROI
Launch multichannel campaigns in minutes with no-code tools.
Automate conversational lead gen with AI bots on Website/app, Google search & WhatsApp.
Manual outbound and inbound lead gen dialers and IVR.
Business verified in-house Sales engagement with advanced dialers.
Power 1-1 on-field personnel connects with reliable APIs.
Setup WhatsApp store and skyrocket sales with chat commerce.
Assist customers in real-time with CoBrowse and live chat or call.
Power last mile 1-1 connects with superfast voice APIs.
Send timely transactional and status updates on SMS and WhatsApp.
Trigger reminder and rescheduling call campaigns.
Offer hyperpersonal support with an omnichannel contact center and customer 360 view.
Enable seamless 1-1 conversations for long-term engagement.
Deliver faster gratification with integrated automation across touchpoints.
Test, pivot and deploy quicker with all tools under one cloud shop.
Boost product adoption and security with integrated verification suite.
Enterprise grade security with 100% compliance to local regulations.
Licensed virtual telecom operator in India
Trusted network with a partnership with global operators
Patented monitoring tech ensuring high uptimes
Backup routes and networks ensuring high connectivity
With the industry's trajectory pointing upwards and the APAC region emerging as a significant battleground for CPaaS dominance. Exotel's mention in the Gartner report is a testament to its achievements and a hint of the greater things to come.
Integrate with CRM, help desk, and custom apps
Enhance agent productivity by eliminating context switching
Personalised service and supportKnow more
Exotel made agent performance monitoring and reporting seamless
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.
Exotel goes above and beyond to ensure seamless business operations and customer support
Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track a surge in call volume by configuring the server backend. In fact, their support executives went above and beyond to make this happen. Today, we have augmented our data-driven approach using Exotel to share and manage inputs for agents to reach desired outcomes. It allows us to identify areas of improvement and strengths.
Exotel stands out among cloud telephony providers with exceptional customer support
We have worked with various cloud telephony players, but Exotel has proved to be the most dependable. We like the conversations with the team, the pro-activeness to reduce our costs whenever possible without us asking for it, and that when we raise a ticket, it gets resolved with reason and meaning. It’s fun working with people at Exotel, and hope to continue this for a long time..
Exotel boosts business performance and reduces service cost
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.