Simplify customer calls with smart call management software
Efficiently manage inbound and outbound calls with a unified platform that automates routing, tracks interactions, and improves customer communication.
25B+Interactions a year, trusted by the leading brands.
Call management software: basics & benefits
Call management software provides a centralized view of all inbound and outbound business calls, helping teams manage conversations efficiently using IVR, routing, autodialers, and real-time performance tracking.
Streamline customer communication
Streamline customer communication- Manage inbound and outbound calls from one platform
- Route calls intelligently to the right team or agent
- Automate call handling using IVR and smart workflows
- Reduce response times and improve team coordination
Streamline customer communication- Manage inbound and outbound calls from one platform
- Route calls intelligently to the right team or agent
- Automate call handling using IVR and smart workflows
- Reduce response times and improve team coordination
Ensure no customer call is missed
Ensure no customer call is missed- Automatically capture and log all missed calls
- Access complete call history for every interaction
- Call customers back quickly with click-to-call tools
- Maintain continuous availability for customer queries
Ensure no customer call is missed- Automatically capture and log all missed calls
- Access complete call history for every interaction
- Call customers back quickly with click-to-call tools
- Maintain continuous availability for customer queries
Track business call performance
Track business call performance- Monitor metrics like missed calls and answer time
- Access automated call reports and dashboards
- Gain insights into team productivity and workload
- Use analytics to optimize call handling processes
Track business call performance- Monitor metrics like missed calls and answer time
- Access automated call reports and dashboards
- Gain insights into team productivity and workload
- Use analytics to optimize call handling processes
Boost agent productivity with automation
Boost agent productivity with automation- Automate repetitive calling tasks with autodialers
- Run outbound campaigns without manual effort
- Reduce agent workload through smart automation
- Help teams focus on meaningful customer conversations
Boost agent productivity with automation- Automate repetitive calling tasks with autodialers
- Run outbound campaigns without manual effort
- Reduce agent workload through smart automation
- Help teams focus on meaningful customer conversations
Explore Call Management Features to Streamline Business Communication
Route calls intelligently
Auto-route calls to the right agents based on availability.
Record calls for insights
Record calls in single or dual channels for quality checks.
Create smart IVR journeys
Create IVR flows to guide customers and personalize support.
Forward calls seamlessly
Forward calls to any number with flexible routing rules.
Track calls from one dashboard
Track call activity and performance from one dashboard.
Automate outbound dialing
Boost productivity with autodialers to remove manual dialing.
Apply smart call routing rules
Route calls using sequential, equal, or sticky methods.
Transform your business calls with Exotel today
Automate, track, and manage business calls from one platform.
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Call management software FAQs
How should businesses choose the best call management or auto dialer software in India?
Choose a platform that integrates easily with your CRM and business tools, offers flexible APIs, follows ISO-certified security standards, scales with call volumes, and provides dependable customer support to ensure reliable business communication.
What factors influence the cost of auto dialer or call management software in India?
Pricing usually depends on your estimated monthly call usage, call volumes, and selected features. Businesses can benefit from customized pricing plans and volume-based discounts depending on their communication scale and needs.
Can businesses access and download call recordings for quality monitoring and compliance?
Yes. Call recordings are available directly from the Exotel dashboard and can be downloaded anytime. These recordings help teams with agent training, quality monitoring, dispute resolution, and compliance checks for business calls.
What are the basic steps required to set up an autodialer for outbound calling campaigns?
To set up an autodialer, upload your contact list, configure the call flow or dialing campaign, and assign agents. Once configured, the system automatically dials contacts and connects answered calls to available agents.
How does an auto dialer automatically connect agents with customers efficiently?
An autodialer pulls contacts from your uploaded database and automatically dials them. Based on call outcomes and agent availability, it connects answered calls to agents while skipping busy or unanswered numbers.
Do businesses need any additional hardware to start using call management software?
No additional hardware is required. Businesses can access the platform using a web browser and an internet connection, making it easy to deploy, manage inbound and outbound calls, and scale communication operations.
Can call management software integrate with CRM or helpdesk platforms used by businesses?
Yes. Modern call management software supports integrations with CRM and helpdesk platforms, allowing agents to access customer information during calls and manage leads, support tickets, and interactions efficiently.