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Debt collection

From overdue to settled

Exotel automates and optimizes every stage of debt collection with AI-driven workflows, multi-channel outreach, and compliant customer interactions—built for banks, NBFCs, and collection agencies.

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Tailored solutions for enterprises worldwide

20 B+

Annual engagements

annual engagement

4 B+

Resolutions using AI bots

125 M+

Calling hours

115 K+

Happy agents

Reimagine collections

Exotel’s digital-first, data-driven collections solution empowers you to collect quickly, efficiently, cost-effectively at every stage.

  1. Pre-delinquency

    Minimize delinquency risk with proactive reminders, early payment incentives, and easy payment links to encourage timely payments.

  2. Early delinquency

    Prevent escalation through personalized follow-ups and customized payment plans delivered across multiple channels.

  3. Mid delinquency

    Encourage action with escalated reminders, flexible payment options, and negotiation opportunities for quick resolution.

  4. Late delinquency

    Boost recovery with multi-channel outreach and higher agent engagement to drive faster borrower responses and debt closure.

Revamp your debt collection strategy

  • Automate with AI-powered conversations

  • Personalized & digital first engagements

  • Omni-channel contact center

  • Unified APIs for faster collections

Engage borrowers with AI-driven, personalized conversations 24/7

  • Benefit from AI-powered interactions that mimic human conversation

  • Enable seamless fallback to live agents and other channels

  • Leverage telephony and messaging across 11 telco circles in India for maximum reach and reliability

Multilingual capabilities

English, Hindi, Hinglish, Arabic and many more.

Engage with debtors smarter, not harder

Transition from reactive to proactive.

Automated outreach

Streamline your collections process with automated notifications and follow-ups via messaging, voice, and other channels. Maximize efficiency while ensuring effective, timely communication with customers.

Personalized engagement

Build trust through hyper-personalized conversations. Craft customized messages, offer flexible payment solutions, and provide support that strengthens customer relationships, fostering loyalty and long-term value.

Targeted communication

Gain actionable insights for customer segmentation and easily deploy tailored multi-channel strategies for enhanced results.

Continuous monitoring

Stay ahead with continuous performance monitoring via robust dashboards & reporting tools. Track key metrics, assess collection progress, and adjust strategies on the fly to drive improved outcomes.

Streamlined operations reduce overall effort

50%

Personalized, efficient & compliant debt-recovery

Accelerate debt recovery

With proactive, multi-channel notifications ensure all dues are tracked, reducing Day Sales Outstanding (DSO).

Slash collection costs

Auto-assign tasks based on agent skills and detailed customer histories and improve conversation effectiveness, reducing operational expenses.

Boost productivity

Assign cases to the best agents and, along with omnichannel and contextual capabilities for meaningful interactions.

Ensure compliance with confidence

Comply with industry regulations through call recordings, secure data management, robust compliance features.

Accelerate debt recovery

With proactive, multi-channel notifications ensure all dues are tracked, reducing Day Sales Outstanding (DSO).

Slash collection costs

Auto-assign tasks based on agent skills and detailed customer histories and improve conversation effectiveness, reducing operational expenses.

Boost productivity

Assign cases to the best agents and, along with omnichannel and contextual capabilities for meaningful interactions.

Ensure compliance with confidence

Comply with industry regulations through call recordings, secure data management, robust compliance features.

Accelerate debt recovery

With proactive, multi-channel notifications ensure all dues are tracked, reducing Day Sales Outstanding (DSO).

Slash collection costs

Auto-assign tasks based on agent skills and detailed customer histories and improve conversation effectiveness, reducing operational expenses.

Boost productivity

Assign cases to the best agents and, along with omnichannel and contextual capabilities for meaningful interactions.

Ensure compliance with confidence

Comply with industry regulations through call recordings, secure data management, robust compliance features.

Proven outcomes. Real impact.

JSW MG Motor India Supercharges Service

At JSW MG Motor India, our commitment to delivering exceptional customer experiences drives every decision we make. When we identified the need to streamline our customer communications, we sought a partner who shared our vision for service excellence. Through our collaboration with Exotel, we've transformed our customer service operations. The centralized system has empowered our 400+ agents to deliver consistent, high-quality service across all touchpoints. We're proud to see a 22% increase in customer satisfaction. The unique virtual numbers for each dealership have reinforced our brand identity while eliminating customer confusion. This transformation has strengthened JSW MG Motor's position as a customer-centric automotive brand, enabling us to focus on what we do best - delivering exceptional experiences to our customers.

Kapil Bajaj

Head - Digital Transformation and Analytics

JSW MG Motor India Pvt Ltd

View Case Studies

Transform your debt collection operations

Boost recoveries and cut costs with Exotel’s AI collections.

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