Set up an 1800 toll-free number for your business in minutes
Make it effortless for customers to connect with your business. An 1800 toll-free number improves engagement while eliminating call costs for customers.
25B+Interactions a year, trusted by the leading brands.
What is a toll-free number and what it does
A toll-free number in India starts with the 1800 prefix and allows customers to call businesses without paying any charges, as the business covers the cost of incoming and outgoing calls.
How business toll-free service works
Get an 1800 toll-free number from Exotel in minutes and let customers call your business without any charges
Sign up and quickly rent an 1800 toll-free number from Exotel. Once activated, customers can reach your business easily without paying call charges.
Set up call routing and IVR flow from the Exotel dashboard to direct every caller to the right team instantly
Use Exotel’s dashboard to create IVR menus and routing rules so incoming calls automatically reach the right team or department.
Publish your toll-free number on website, ads, and marketing channels and start receiving customer calls
Share your toll-free number across your website, advertisements, and marketing campaigns so customers can easily connect with your business.
Transform customer communication with an 1800 toll-free number
Build a memorable business identity
Use a recognizable 1800 number that strengthens recall and reinforces your brand.
Remove call charges for customers
Let customers contact your business freely without worrying about call costs.
Create a professional support experience
Use IVR and smart routing to guide callers to the right team quickly.
Track marketing campaign performance
Use unique toll-free numbers to measure call conversions from every campaign.
Increase inbound leads and sales calls
Encourage more prospects to call since reaching your business costs them nothing.
Handle high call volumes smoothly
Allow multiple customers to call your business simultaneously without busy signals.
Gain insights from call data
Access analytics, call logs, and reports to continuously improve communication.
Ready to let customers call you for free?
Start your free trial and launch your 1800 number today.
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Toll-free number help center
What is a toll-free number in India and how does it help customers contact businesses without paying call charges?
A toll-free number in India usually starts with the 1800 prefix and allows customers across the country to call a business without paying any call charges. Instead, the business covers the call cost, making it easier for customers to reach sales or support teams.
How can I get a toll-free number for my business and what steps are involved in setting it up?
To get a toll-free number, sign up on the Exotel website and choose a number for your business. Once registered, an account manager helps you configure IVR menus, call routing, and agent setup so your team can start receiving calls quickly.
How long does it typically take to activate a toll-free number for a business in India?
Most toll-free numbers can be activated within minutes after sign-up. Once your number is provisioned, you can configure IVR menus, add call routing rules, and assign agents through the dashboard so your business can start receiving calls immediately.
Do you offer a free trial so businesses can test the toll-free number service before buying?
Yes, Exotel offers a 15-day free trial so businesses can explore the toll-free number service before making a purchase decision. During the trial, you can configure call flows, test features, and evaluate how the service supports your business needs.
How can toll-free numbers help businesses improve brand visibility, customer experience, and lead generation?
Toll-free numbers help businesses increase brand recall with a memorable contact number and allow customers to call without charges. This improves accessibility, encourages more inquiries, and helps teams track inbound calls to measure marketing impact.
How much does it cost to get a toll-free number in India and what factors influence the pricing?
The cost of a toll-free number depends on factors like monthly call volume, expected usage, and the number of agents handling calls. Businesses can choose pricing plans based on their needs, and volume-based discounts may be available.
What features and advantages does Exotel’s toll-free number service offer compared to other providers?
Exotel’s toll-free number service offers high voice quality, reliable uptime, and easy-to-use tools for managing business calls. You also get call analytics, detailed reports, IVR configuration, and a visual drag-and-drop builder for call flows.
Can I track call performance and analyze customer interactions using toll-free numbers?
Yes, toll-free numbers allow businesses to track call activity and measure performance. With analytics and reports, you can monitor call volumes, analyze call outcomes, evaluate agent performance, and understand which campaigns generate calls.