Ragavendra Baburao is a customer experience leader with over a decade of expertise in turning CX into a strategic growth driver. At Exotel, he leads CX for major industry verticals, helping businesses unlock value from their investments through solution-led engagement, streamlined processes, and account growth. He builds high-performing CX teams that drive both retention and revenue expansion, drawing on deep experience in solution consulting and large-scale account management. Outside of work, Ragavendra is a fitness enthusiast and an amateur DJ. He also spends time developing his farm retreat, staying grounded through a balanced lifestyle.