Shiva is Head of Digital Marketing & Developer Network at Exotel, a growing community of builders working with voice, messaging, and AI-powered communication APIs. He has spent 13+ years helping B2B SaaS companies grow through data-driven marketing, and today he's equally focused on helping developers discover, adopt, and get more out of Exotel's platform. He writes about developer ecosystems, voice AI trends, and what it takes to build great CX infrastructure.