Shubhanjali Suravajjala

Shubhanjali Suravajjala

LinkedIn
Shubhanjali Suravajjala is a season Product Marketing Manager at Exotel with a decade of experience in CCaaS and CPaaS. She specializes in go-to-market strategies, positioning, and messaging that bring innovative customer engagement solutions to life. With a deep understanding of industry trends and business needs, she crafts compelling narratives that make complex technology accessible and impactful. Always at the intersection of creativity and strategy, Shubhanjali is passionate about helping businesses build seamless, meaningful connections with their customers. Stay tuned for her insights as she navigates the ever-evolving world of CX and CCaaS.

Posts by Shubhanjali Suravajjala

More AI, worse CX: the contact center consolidation problem nobody is solving
Blogs

More AI, worse CX: the contact center consolidation problem nobody is solving

Agent-Less Is Reckless: The Real Path to AI Autonomy
Blogs

Agent-Less Is Reckless: The Real Path to AI Autonomy

AI-Powered Observability: The Missing Layer in CX Transformation
Blogs

AI-Powered Observability: The Missing Layer in CX Transformation

AI-Driven Personalisation: Turning Every Conversation into a Connection
Blogs

AI-Driven Personalisation: Turning Every Conversation into a Connection

Exotel Harmony Platform’s CCDP: The Real-Time Context and Intelligence Layer for Modern Contact Centers
Blogs

Exotel Harmony Platform’s CCDP: The Real-Time Context and Intelligence Layer for Modern Contact Centers

AI–Human Harmony: The Future of Customer Engagement
Blogs

AI–Human Harmony: The Future of Customer Engagement